And what a
long year it was. As always, some things (like you and me, for example) just
kept getting better with age. But some did not....
For
example, your customer and prospect data lose value with every passing week and
month, becoming increasingly outdated as people change jobs, emails, phone
numbers, companies, roles, and even their names.
Maybe it’s
time for a data diet! Say goodbye to stale data junk food! Out with the
useless and in with the useful should be your data motto. If you are not
utilizing data, is there any point in holding on to it and clogging up your CRM
system? Did it help you deliver content? Was it timely, relevant and easy to
access? Is it worth keeping? Why not apply these lessons to your data
implementation strategy?
Did you know… there are zombies in your contacts file? And, just like zombies everywhere, you can’t always tell that they are zombies ...until it’s too late!
These are special DATA ZOMBIES
They don’t commit their evil deeds until you’ve pushed the SEND button. Then off they go into the world, entrusted with your precious message and determined to make sure that it never reaches your targets. Now, your entire campaign is infected with reduced open rates and sub-optimal ROI. Perfectly innocent-looking to the untrained eye, these decayed addresses, spam traps, catch-alls, and dysfunctional domains careen diabolically through the plumbing of the Internet, yielding only bounces and failed deliveries where real recipients once flourished and engaged.
But zombie management is just one component of the larger issue of data maintenance. Keeping data updated, validated, and complete is foundational to transforming data into insights and insights into relationships.
DATA DECAY NEVER SLEEPS
According to Dun & Bradstreet, 25-33% of mail addresses change every year. In the next hour, 58 business addresses will change, 11 companies will change their names, and 41 new businesses will open …not to mention how many companies will go out of business.
Unfortunately, keeping pace with these changes is not a problem solved with data tricks (or treats). It requires the use of information from outside the virtual walls of your company, data that has been acquired with proprietary, real-world verification processes, deployed with consistency and regularity. The data providers who manage the updating problem take the burden of data verification off your shoulders, doing what they do best so that you can focus on your wheelhouse ...and use their data and your own to make it effective.
But the referential data that you need to bring your data zombies back to life is problematic for the same reasons it's useful: It's from outside of your enterprise ...and it's outside of your data ecosystem. How do you integrate these datasets to optimize your own information?
There are two approaches to this challenge. One is to use technology to integrate the data. For this, you can look to the data vendor, who is ready to sell you a solution (and accompanying services) to enable you to consume their data. For each data source, you'll need the vendor-specific solution. Or you can look to a data integration solution provider like Matchbook Services [ https://matchbookservices.com/ ] for a stand-alone toolset that enables you to manage multiple data sources.
The other alternative for utilizing 3rd-party data is to turn to a data and data services provider that will manage the data acquisition and integration problem for you. Preferably, one that is data-source-agnostic. Ideally, one that can put decades of B2B data experience to work on helping you achieve your lead generation and account-building objectives, getting you the data you need from the right sources, and then making it easy for you to put that data to use.
If this approach sounds promising, contact me or visit Alliance 4 Data [ https://www.alliance4data.com/]. We are specialists at finding your zombies and administering the only known cure for data zombification: Updated, validated, verified, fresh-from-the-source information!
According to our primary research, 85% of B2B marketers cite email marketing as their top tactic used to drive account-based marketing (ABM) efforts. So, you may think it is a perfected practice, but we receive daily requests from customers asking for email marketing best practices and ways to improve their results. The email game continues to change, and new findings are always being revealed. Follow these tips to ensure your campaigns garner strong results and generate the optimal amount of leads for your marketing and sales teams.
IT organizations and business units turn to iPaaS providers to eliminate the rigidity that burdens SaaS integration; allowing business users to compose workflows between these platforms, data, users, and business processes. The ensuing obsession among iPaaS providers is a drumbeat of no-code or low-code API middleware-like solutions that tout a simple GUI, workflow, and process orchestration capability.
is data that exists in a state of being unknown, unintelligible, and opaque. With obscurity comes the loss of trust in the data, its under-utilization, and lack of value that is required to make informed business decisions.
A single record of truth for your business decisioning needs doesn’t have to be elusive; nor the broken promise of your Data Officer or CIO who committed to deliver the trusted information you expect – without obscurity.
From frequent company moves to ownership changes resulting from mergers and acquisitions, to even seemingly benign shifts in the normal course of operations, a vast array of events eventually lead to customer data becoming more obscure. The accurate and timely reflection of these changes can vary greatly across the organization’s line of business applications.
Each root cause of data obscurity supports a strong business case for data clarity that hinges on a data quality foundation built with processes, governance, and active oversight.
Removing data obscurity is further complicated by classic Big Data challenges that create an unwieldy variety, velocity, and volume of information moving around your enterprise. For example, your marketing team’s data challenges when performing customer segmentation analysis can likely be traced back to your organization’s multiple, siloed CRM, marketing automation, and other data storage systems, each of which has its own way of organizing and using data. Customer data is a painful example of data that is prone to obscurity. The sheer weight and speed of data input to your organization from sales interactions and marketing campaigns can be overwhelming. Poor data governance further clouds the lens by which you view your data.
Each root cause of data obscurity supports a strong business case for data clarity that hinges on a data quality foundation built with processes, governance, and active oversight. Whether for informed customer 360 analysis, market segmentation, supply chain risk mitigation, or vendor stability monitoring, data clarity is fundamental for effective enterprise data management.
There are many paths to take as you begin your journey to data clarity. It starts with a simple but mission-critical process of identity resolution: a process to match your customers to a trusted, structured data source and assignment of a unique, persistent identifier for each company you do business with.
Identity resolution always begins with another data “v”: verification – and more and more enterprises are looking to pre-mastered, pre-verified referential third-party data to confirm business partner identities. Your data stewards, the people who gather, analyze, and curate your data, play a vital role in preparing your source data for identity resolution, governing the valuable frame of reference for your decision making.
Fortunately, there is a spectrum of solutions that can bring you closer to your data clarity goals. These can range from the ideal of an enterprise-wide master data management platform and the data stewardship practices that enable it, to more tactical, scalable ‘start small’ data stewardship practices and automation services that enable more timely identity resolution.
The data quality solution provided by Alliance 4 Data Services is an example of a 'start-small-and-grow' approach to address the data quality needs and challenges many organizations face. By matching your data to Dun & Bradstreet’s pre-mastered commercial content on hundreds of millions businesses globally, you can master your business records based on confidence criteria you define.
It’s no surprise that data quality remains a key aspiration and critical need for organizations. But achieving and maintaining data quality requires processes, governance, and active oversight. The combination of trusted third-party pre-mastered data with the tools and technology that best fit your organization will set you on the right path.
Obscurity squashed; clarity achieved.